Noemi Hernandez

"Have yet to be disappointed by the customer service with StateFarm! Anytime I call my needs are met swiftly, by far the best insurance company I’ve paid for. I’ve had the pleasure of speaking with Gabe P more than once and he’s always friendly and easy to speak with. Thankful for my relationship with this company!"

"Noemi and her staff are really nice people. They were always helpful and professional. Anytime I was in need of service, questions that I need answers to, overall anything pertaining to my need of car insurance information and also personal suggestions Noemi and her staff jumped right in to help. Thank you for your Services."

"First off, I just want thank Grabriel Pasillas for helping get my life insurance policy he was a really good communicator and made process really easy. Second i’m glad I chose to do my business with this agency they have a really good team and if any one reading this is looking to get any insurance policies don’t hesitate to take your business to them. 10/10"

"Sharon has helped me so much! She is so kind to me and is always asking me how my personal life is going. It really allows me to feel more connected to my insurance. I don’t feel like just a number with Sharon! She makes me feel like she cares and that’s amazing! Definitely one of the best people I’ve spoken to at StateFarm. Love love her !"

"Good attention to detailing my coverage especially my rideshare coverage. I needed better coverage than the other companies because they only cover if you’re waiting on a passenger and you still have to pay the rideshare’s hellious joke of a deductible if the accident’s fault is on your end. The price per month is alittle on the pricey side but you get what you paid for in coverage and satisfaction. Thank you!"

"Agent needs education and training. Misinformed and gives false info that's critical to insured. I don't know anyone that benefits from false info being given as factual followed by a cocky attitude when I called to tell her she is wrong and her response was "you called to tell me I'm wrong and gave you false info" I asked agent if my bike I rode and stolen at my destination covered by my renters insurance said it is not covered if stolen outside of my residence. She was stern and I believed her to not pursue making a claim on a $4000 ebike. After speaking to Claims directly found out it was covered. Also said who gave the wrong info said your assigned agent for my policy. What a malpractice and irresponsible representative. State Farm should look into this misrepresention. I want to cancel policy and get from knowledgeable competent agents."

"A big reason why I chose State Farm was my interaction with Sean Hines. He was both professional and down to Earth. He made a solid sales pitch regarding coverage and made me realize I needed better coverage. I would recommend him to anyone looking for new car insurance!"

"Horrible agent run while you can. She will cost you thousands of $$$ for a $30 sale. State Farm should fire her immediately. Like the lady below stated she is all about soliciting and getting sales for herself. I got in a car accident in my brand new car not even 30 days after purchasing and come to find out she put me on limited liability without my consent and without telling me. She also lied a couple days previous to my purchase telling me I did not have comprehensive and collision on my truck that I’ve had for 4 years now. I was getting a loaner car and the lady at the dealership told me I needed comprehensive and collision to get in the loaner rental car, in response I told the lady I have full coverage on one of my policies I don’t know if that’s comprehensive and collision but I know it’s fully covered. So the lady at the dealership called Noemi Hernandez to verify what I had. Noemi stated NO. I told the lady I know I don’t have it on one of my cars but ask her if it’s on my truck. The lady at the dealership asked Noemi specifically does he have comprehensive and collision on his truck and Noemi Hernandez lied and said NO. I got on the phone myself she asked if I was getting a new car I told her no and then verified as well if I had comprehensive and collision on my truck and she said NO to me again, I knew my truck was fully covered because I couldn’t leave the lot without it at the time of purchase, leading me to believe comprehensive and collision was an extra additive for loaner vehicles to my full coverage. She even asked me what car I wanted her to add it to when she can clearly see I had it but I’m no insurance genius so I listened to my agent put my faith into her and added it to the one I was driving more because she said I can cancel it at any time. When I ended up getting my new car a few days later (the loaner car was nice and it pushed me to really get a new car) I showed the finance company the same policy as my fully covered truck and it was acceptable. A few days later I called Noemi and told her I did end up getting a new car so if you can take my old one off. She starts talking about what was the rate you got for your new auto loan, State Farm can probably beat it and cut you a check for gap. I told her I’m fine I don’t want another hit on my credit I just had a lot of hits. Then she starts talking about life insurance I told her I’m 28 I’m fine I don’t really need it. Basically she is trying to sell me everything, I told her all I want is what the finance company requires of me no extra additives to my full coverage and she ends up giving me limited liability on a brand new car without telling me or me asking for it. She couldn’t go into detail because she clearly remembered lying to me prior. When I told her she lied she said she talks to so many people she doesnt remember that conversation. So before you end up like me change your agent she only cares about a sale and will even lie to get one."

"I was with another agent and then my account was transferred to the Noemi Hernandez office. Every time I call about my account she tries to solicit to me for me to buy different products. One of the times she solicited car loan from a car I just bought. I was apprehensive but I was curious if I could get a better deal. After submitting the application she told me we would get the results in a couple of hours. She didn't bother calling me back to tell me I was denied. I had to call her two times to get in touch with her. She was avoiding telling me I was denied and it made me feel like I was insignificant because she couldn't make a sale from me."